Reduce the cost and transfer the burden of looking after your IT Infrastructure services and focus on your core business while Layer3 Telecom ensures your IT Infrastructure is well taken care of and up to date with the latest technology. Be rest assured the technology you require to successfully run your business is in capable hands.

Before the decision to outsource is made, Layer3 Telecom will conduct a due diligence of the current IT operations which are to be outsourced, including an assessment of the IT Hardware, software, processes, policies, etc. and most importantly the current costs of maintaining IT services.

 End-to-End IT Infrastructure Support

Peace of mind is what every CIO or Business owner wants in his/her IT organisation. We at Layer3 Telecom are best positioned to fully support and maintain your end-to-end IT Infrastructure environment and aligning performance to service level agreements.

  • Connectivity
  • Routing and Switching
  • Firewalls
  • Server Infrastructure
  • Software Applications
  • Desktop Hardware
  • Indoor WiFi
  • Anti-Virus
  • Software Licensing
  • IT Asset Management / CMDB
  • Network monitoring and Reporting

 Structured Cabling (Fibre & UTP CAT6)

Data – Voice – Video

A healthy Network Infrastructure requires solid structured cabling to be in place. Our technicians are trained and certified in UTP and Fibre Installations.

  • Optic Fibre (Single-Mode and Multi-Mode)
  • Cat 6, Cat 6A
  • Fluke Cable Testing
  • Splicing
  • OTDR Testing

 Onsite PBX

Layer3 Telecom we keep the standard of partnering only with global companies that has a good track record and reputation of innovating technology solutions that are built to last. That is why we are proud to be an Alcatel-Lucent® business partner and still continuing. Our on-premise PBX solutions comes in two options, OmniPCX Enterprise (OXE) or OmniPCX Office (OXO). All depends on the size of the company.

  • Unified Communications
  • Greeting messages
  • Phone Attendant console
  • PC-based Attendant console
  • Automated Attendant (AA)
  • Multiple Level AA
  • Smart Call Routing
  • Intelligent call routing
  • Personal Assistant
  • Voice mail
  • Audio Conferencing

 Microsoft Volume Licensing

As a Microsoft SPLA partner you can contact us to assist you in providing your business with flexible and cost-effective Microsoft volume licensing solutions. Layer3 Telecom will provide you the flexibility to only pay for what you use. Billing and invoicing is based purely on usage.

 Service Desk Application

ServiceDesk Plus by ManageEngine® is a fully ITIL compliant IT service management (ITSM) tool that empowers IT teams to execute and automate service and support processes.

  • Incident Management
  • Problem Management
  • Change Management
  • IT Project Management
  • Service Catalog
  • Configuration Management Database (CMDB)

 Reporting and Analytics

Advanced Analytics by ManageEngine empowers our clients to build insightful reports and dashboards that use powerful visualizations to identify activity pattern.

  • Multiple KPI’s
  • Smart Dashboards
  • Easy to use report builder
  • API Integration
  • Upload data from flat files such as .CSV, .XLS
  • Sharing and collaboration

 IT Advisory

From envisioning and formulating an IT Service strategy or developing a clear IT Roadmap, IT assessment of your current IT organisation to implementing continual service improvement plans, Layer3 Telecom will help you maximise your return on investment and increase customer satisfaction.

  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operation
  • Continual Service Improvement

Head Office

2654 Whitby Manor Office Park,
167 14th Road,
Noordwyk Ext.61,
Midrand, 1685
 011-318-0033 / 0579
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Northern Cape

No.6 Crescent Place,
Jameson Ave.
Northern Cape
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